Buying from us is easy
Serving retailers is our friendly experienced telesales team available from 8am to 5.30pm Monday to Friday. Offering helpful, tailored advice on the latest crazes, trends and best selling brands.
Search our warehouse 24 hours a day 7 days a week
Retailers can search our entire warehouse and product catalogue online at www.theinthing.com. A superb way to learn about new products,manage your ordering out of the regular office hours and accessible 24/7. Orders completed online before 5.00pm are delivered next working day guaranteed.
Credit cards (UK Only)
We accept Visa Delta, Visa Electron, Switch and Maestro debit cards with no extra charges and also Visa & Mastercard orders (with a 2% surcharge).
Please note that Solo cards are no longer accepted by our card processing company, our apologies for any inconvenience caused.
We will only ship orders to the registered address on the credit card or to a bona fide registered retail premises for your first order, subsequent orders can be delivered to alternative addresses if required.
All personal details and credit card numbers are protected using 128 bit encryption and stored on a secure server. This ensures complete security and peace of mind. When entering your credit card details you will see a small padlock in the bottom of your browser window. Even when full in the knowledge that credit/debit card transactions are 100% safe when using our site some customers prefer not to enter their details online, if this is you, do not worry, simply choose the payment option phone with your card details and put a note in order notes asking our accounts dept to give you a call for your card number.
Other payment options
You can pay by sterling cheque (five working days from receipt to clear), cash over any Post Office counter or via Pay Pal (subject to a 3% charge).
N.B. if paying by Paypal, your first order must be delivered to the confirmed Paypal address (only Paypal customers in Canada, UK & USA have the option of confirming their Paypal address).
You can also pay by Bank Transfer direct into our account, we would prefer you wait until our accounts confirm your total before you send any money, you will also then get a reference for your payment: Account Name: Dracco UK Limited Account Number: 00336408 Sort Code:30-97-12
Payment outside of mainland UK
All initial orders received from outside of the UK must be prepaid before your order ships by bank transfer or PayPal (please see Paypal notes above) It may be possible for bona fide overseas traders to pay via debit or credit after their initial order & applicable security checks have been carried out
Bank transfer is direct into our bank account, the details are:-
Account Name: Dracco UK Limited
Swift Code: LOYDGB21XXX
IBAN Number: GB92LOYD30971200336408
Note: When completing your bank transfer request please ensure you ‘agree’ to pay all charges in relation to the transfer so as to ensure we receive the exact funds needed. Transactions always in to be in GBP pounds sterling please.
When paying via PayPal, we will only ship items to a PayPal Confirmed Address - only Paypal customers in Canada, UK & USA have the option of confirming their Paypal address. There is also a 3% surcharge for PayPal payments.
If paying by either Paypal or bank transfer we would prefer you wait until our accounts confirm your total before sending any money.
You can also pay by cheque providing a Sterling cheque for the full invoice amount is sent (takes 5 days from receipt for a cheque to clear). We would prefer you wait until our accounts confirm your total before sending any money.
We strongly recommend all our overseas customers use our preferred Foreign Exchange company to transfer your funds. If you use IFX, payments hit our account within 24 hours for only a £10 charge, which means your stock can be despatched much quicker from our warehouse!!
For more information, contact James Walton at IFX (Tel: 0044 20 3005 8909, e-mail: firstname.lastname@example.org), don’t forget to mention that we recommended you!
Please be aware that we have extensive trading experience with IFX & can strongly recommend this company for both the speed they transfer funds & also their excellent exchange rates & low costs!
To find out more about this company visit www.internationalfx.com
Apply for a credit account UK only
Depends on whether your business is limited or not
Trading as a limited company
Do you have at least one complete year’s profitable accounts filed at company’s house?
Can you supply two bona fide trade references from established UK suppliers?
Can you supply a satisfactory bank reference?
Trading as sole trader/partnership (non limited)
Can you supply two bona fide trade references from established UK suppliers?
Can you supply a satisfactory bank reference?
To apply for a credit account please logon (or create an account if you don’t have one already first) and click the link called Download Credit Account Application under your account settings.
Real time order tracking & email confirmations
You can view the status of your current & previous orders at any time by logging into your account and clicking on 'View Your Previous Orders'. Here you will also find your tracking number & a link to our courier’s website - DPD, should you wish to track your order. You will receive a confirmation e-mail informing you your order has been despatched within five minutes of your order leaving our warehouse. This will contain a tracking number.
Order by phone
All accounts are automatically allocated an account manager who will have an in depth knowledge of all of our products/services and would be delighted to answer any questions (phone or e-mail) or take your order over the phone if required. Log in to your account to see/find out more details about your account manager
Order by fax
Got a long order you'd like to fax through? Fax us your list on 0845 365 3232 but please make sure you quote your account number, name & weekday telephone number
Tax & VAT (Value Added Tax)
From the UK
20% VAT is added to all items unless specifically stated. Prices quoted on our website DO NOT include VAT. This is added at the end of your order
From within Europe
If you are ordering from a country or territory that is part of the EC Fiscal (VAT) area as listed below and have a valid VAT Registration number we will not add VAT to your order. If you are ordering from one of the below countries but do not have a VAT number, VAT at 20% will be added at the end of your order.
European countries and territories that are part of the EC Fiscal (VAT) area:-
Denmark, except the Faroe Islands and Greenland
France, including Monaco
Germany, except Busingen and the Isle of Heligoland
The Republic of Ireland
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of Lake Lugano
Portugal, including the Azores and Madeira
Spain, including the Balearic Islands but excluding Ceuta and Melilla
If you are ordering from a country or territory that is not part of the EC Fiscal (VAT) area as listed below we will not add VAT to your order
European countries and territories outside the EC fiscal (VAT) area:-
The Aland Islands
The Canary Islands
The Channel Islands
The overseas departments of France (Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana)
The Vatican City
All other countries which do not appear above.
Outside of Europe
If you are ordering from a country or territory that is outside of Europe we will not add VAT to your order
Price Tiers - Explained
What's in it for you?
Freedom from unnecessary stock holding.
Access to more lines without increasing your budget.
Why tie up your cash flow with a stockroom full of goods just to qualify for a decent purchase price? With the discount price tier you only buy what you need. And what do you do with the extra cash flow? You have the freedom to take more of the latest and best selling lines.
How does it work?
Where available you'll see 4 prices for each product. Your price is the maximum price you pay £300+ is the discounted price you pay if your total order (however many lines you choose) exceeds £300 £600+ is the discounted price you pay if your total order exceeds £600 £1000+ is, well, you get the picture...
Website Minimum order levels
UK based mainland customers (inc Isle of Wight) - £50.00
Isle of Man, Isle of Scilly, Scottish Isles, Scottish Highlands, Northern Ireland, Republic of Ireland and Channel Islands - £200
Rest of the world - £300
Mainland UK (British Isles)
Have a £10 carriage charge for orders under £100, a £5 carriage charge for orders of £100-£150, £150+ is carriage paid *
Saturday delivery is also available to Mainland UK at an additional cost –
this is generally £15 for the first parcel and £10 for additional parcels.
Northern Ireland & The Isle of Man
Have a £10 carriage charge for orders of £200-£300, £300+ is carriage paid *
Scottish Isles, Scottish Highlands & Isles of Scilly
Have a £15 postage charge for orders of £200-£300, £300+ is carriage paid *
Republic of Ireland & Channel Islands
Carriage is charged at cost for orders of £200-£500, £500+ is carriage paid *
Europe and Beyond
Our minimum order is £300. Postage is charged at cost (calculated after the order has been picked and weighed and a quote from our courier has been obtained) We use DPD and Fed Ex with whom we have an excellent discount structure. *
(*as a customer you are fully entitled to arrange your own transport for your purchases if you so wish; please note however that this may affect your VAT liability, for further information, please e-mail email@example.com).
Complaints, how can we improve?
We really want to make buying from us a fast and friendly experience and then get your order delivered correctly, quickly and in excellent condition. Unfortunately we sometimes get it wrong. When we do, we welcome your feedback so that we are aware of the problem and can get to work fixing it as soon as possible. If you'd like to talk with us about any area of our business phone us on 0845 365 3030 or email customer services.
If you receive goods in a damaged or unsuitable condition (we're sorry) we will happily replace them within seven days of you receiving them. We will refund your purchase (and the cost of the postage back to us) or give you a credit voucher for the same amount.
Please phone us for a returns code before returning goods on 0845 365 3030 or email customer services
We ship by three methods, usually either DPD or Fed Ex and occasionally Royal Mail (Recorded Delivery). Should you think that your item has taken longer than expected to arrive, we have the following procedure before replacements/refunds are considered.
DPD / Fed Ex: We can enter into the process of replacement/refund only after three working days following the date of despatch from our warehouse
Royal Mail (Recorded): We can enter into the process of replacement/refund only after fifteen working days following the date of despatch from our warehouse
Our Postal Address
The In Thing, Glenfield Park Two, Blakewater Road, Blackburn, Lancashire, BB1 5QH
We never pass on any of your personal details to any third party. Ever. Not in a million years.
Website Terms & Conditions
This website is owned and controlled by 'The In Thing'. By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately.
'www.The In Thing.com' is wholly owned by Dracco UK Ltd registered number: 05804422 and is provided solely for your personal use and is not to be used for any other commercial purpose apart from the use that it has been specifically designed for. All information and material featured on it, whether it be image or text, is protected by trademark, copyright or other intellectual property rights. You may download, electronically print or copy any of it for your sole personal use; use of any text or image for commercial/business purposes is strictly forbidden without prior written permission from 'www.The In Thing.com'.
It is forbidden to send through or to transmit to our website any threatening, obscene, defamatory, harmful, pornographic or distressing material that could or would infringe on the rights of others. Your customer statutory rights are unaffected.
Dracco UK Limited t/a The In Thing, registered in England and Wales number 05804422. The registered office is The In Thing, Glenfield Park Two, Blakewater Road, Blackburn, Lancashire, BB1 5QH
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